Frequently Asked Questions
What is your fabric sold by?
Our quilting cottons are sold by the 1/4 metre. Everything else is sold by the 1/2 metre or in pre-cut pieces
I thought "x" fabric was $15 per metre, but when I selected a 1 metre cut the price changed to $30. Can I get the $15/metre price?
None of our prices are listed as a per metre price. Our custom fabrics are sold in pre-cut pieces, and the price defaults as the price of the smallest available piece. To get the cost of a metre, select the 1 metre cut from the drop down list. The price will change accordingly. Note for mobile users, the price of the 1 metre cut might not change until you place it in your cart.
My cart total is over $150, but I am not getting free shipping?
Free shipping is only applicable before taxes and after discounts.
Can 1 metre of knit ship lettermail?
Unfortunately it doesn't fit lettermail. We have only ship up to 2 metres of quilting cotton, 2 - 100 packs of Kam snaps or 1/2 metre of knit lettermail. Please note lettermail shipping does not have tracking and you must understand there is risk involved. If you want tracking please select our flat rate shipping.
Why is some fabric sold in pre-cut pieces?
Our custom printed fabrics come on huge rolls. For storage and inventory purposes, it is all pre-cut before it is made available for retail sale.
How to pre-orders work?
We run monthly pre-orders for custom fabric. Our digital fabrics have a 4-6 week processing time, and our screen printed fabrics have a 10-12 week processing time. Once the pre-order is close, the start of the processing time begins. Pre-orders are cut, packed and shipped to you and then the extras are put up for retail!
I placed my order 20 minutes ago, why hasn't it shipped yet?
Unlike other companies, we do not mark your order as shipped until it is packed up and a label is printed. Truth be told, the mail truck only picks up the mail once per weekday, at 4:30 PM. So whether your order is packed at 4:45PM on Friday, or 4:15PM on the following Monday it all goes on the mail truck at the same time!
Our business hours are Monday - Saturday. Our quoted processing time is 3-5 business days, but we make every effort to have your order shipped to you as soon as possible!
Can I use a discount code on an order I just placed yesterday?
Our discount codes cannot be used retroactively. They are for new orders only, and they MUST be used at checkout to apply.
I just signed up for your Snob Rewards? Can I get points added to my account for all my previous orders?
No, you cannot. We do not issues points for any previous orders. But we are happy you are now part of our rewards program! Thank you for joining.