Policies
We reserve the right to update these policies at any time. Please check before ordering to ensure there has been no changes.
Colour Variances:
Due to the vast difference in the way colours are displayed on different screens. we cannot guarantee the colour you see on your screen is what the fabric looks like in real life. If you are unsure, please email our team and they can assist you info@thefabricsnob.com
We cannot issue any refunds for fabric that appears a different colour than you imagined. We do our absolute best to ensure colour accuracy in our listings. Also, consider purchasing a swatch card where available.
Sometimes when the colours come from different dye batches, they may be a slightly different shade from a previous batch. Most often when it comes to our custom colours.
Washing:
We do not cover any issues (fading, colour bleeding, shrinkage, etc) after a fabric has been washed. There are too many variables to consider, which include but are not limited to: detergent, water type, water temperature, washer type, washer cycle used, residue in washer, loads washed beforehand, load size, amount of water used, etc. If there is a known issue, we will work to resolved that.
Please keep in mind cotton is a natural fabric, and will not hold dye over time as well as a synthetic fabric will. A careful wash routine will prolong the life of cotton fabrics.
Do not hesitate to let us know if you do have an issue, so we can figure out if multiple people are having the same issues.
Recommended wash routine:
Wash in cold water, with detergent added to washer while it's filling with water, before the fabric is added. Wash on gentle cycle with plenty of water. Too large a load, not enough water, or too harsh of a cycle can cause friction, which will cause the fabrics to fade and colours to bleed more easily. We also recommend using a colour catcher when washing brand new fabrics. Only wash like colours together. Do not use bleach or fabric softener.
Hang to dry, or tumble dry on low.
Black/Dark Digitally Printed Fabrics:
Extra care must be taken with dark digitally printed fabrics to reduce fading. Handwashing and hanging to dry will prolong the life of the darker colours.
They WILL fade faster if washed in a traditional machine and dried in a dryer.
Flaws:
Please inspect your order within 7 days of receiving it, and contact us if there is a problem. Your fabric must be unwashed and uncut. We are unable to cover any fabric that has been washed and/or cut before we are contacted.
We do not cover insignificant flaws which include but are not limited to: small flecks, smudges, or anything smaller than a quarter. With custom knits, it is considered normal to have flaws within 5 inches of each selvage edge.
If you do receive fabric with a significant flaw, please be sure to measure the yardage (unwashed), as often we will include flaws as additional yardage to your order, rather than the fabric going to waste.
Returns:
We do not accept returns on cut fabric. Other items may be returned with in 14 days of the purchase, as long as they are unused and unopened. Buyer is responsible for paying the return shipping, other than in the case of a manufacturers defect or if you have received the wrong item.
Refunds will be processed once the returned items have been inspected.
Order Changes:
Regular stock amendments will only be allowed if within the first business HOUR after the original order. Amendments can be placed via, email or if another order is placed with a note. All other requests will not be processed. This includes but is not limited to, fabric type/increment changes, adding on and cancellations. Once your order is in processing, we cannot accommodate changes.
Shipping Address:
By placing an order, customer is responsible in making sure that the shipping address is correct. If it is incorrect in your order confirmation email, please be sure to respond to that email to correct the address. We do not know where everyone lives, so please be sure to put in the correct shipping address. **See shipping policies for more information
Cancellations:
Cancelling any in-stock orders is subject to a 25% restocking fee. Once an order is cut, printed, or processed we will not accept cancellations.
Cancellations will also result in a strike, two strikes will mean removal from our Facebook group.
Rewards points codes used on cancelled orders cannot be reissued.
Adding on to your order:
Add on codes are only available during certain times; these include but are not limited to adding to pre-order shipments and other special occasions, such as during sales. A code will not be provided by request. Add on codes cannot be combined with any other promotional offer. Regular stock add-ons are only allowed within an hour of placing your original order. Two or more orders placed close together may be shipped together at our discretion; if they are combined, shipping may be refunded if applicable.
If you have added on to your order and require a refund for your shipping, we will send a refund through the payment method used to pay for the order. If you paid for your order by EMT and a refund is needed, we will send you a gift card for the refund amount.
If you are adding on to a friend's order, we will refund a portion of the shipping fee.
Pre-Orders:
If a product has PRE-ORDER in the title or description, do not order with any in-stock products. Retail products ordered with Pre-Order will be held until said Pre-Order arrives or you will be billed for any and all applicable shipping. You will be charged a 10% processing fee for cancellations; retail items ordered with pre-orders cannot be cancelled, they will be shipped once cancellation is processed. Once the Pre-Order arrives, cancellations will not be accepted. Cancellations on Pre-Orders can take up to 5-10 business days to process.
Pre-orders have a standard turn around time of 10-16 weeks after close, but delivery times cannot be guaranteed under any circumstances.
Pre-Order Cancellations:
Cancelling of pre-orders prior to the pre-order closing date is allowed, however there will be a 10% Processing Fee applied to the order refunds. If you have retail items with your Pre-Order, you will not be refunded for the retail items, they will be shipped once the cancellation has been processed. Once the pre-order is closed we CANNOT issues cancellations or refunds. The quantities we order from our suppliers are based on how much is pre-ordered. Our timelines are only estimates, and we work our hardest to get your fabric to you in a timely fashion. Rarely there are circumstances out of our control that cause delays. For the most up to date news, please check out our Pre-Order Updates & Re-Stocks page. However, if we are able to find someone to pickup the yardage from your order, we are able to issue you a refund.
Curb Side Pick up :
Curb side pick up orders are also subject to our standard processing times. You will be emailed when your order is ready to be picked up.
If Curb Side orders are not picked up within 6 Months the order will be cancelled with no refund, unless other arrangements have been made.
Pricing Errors:
We reserve the right to cancel any orders with pricing errors.
Out Of Stock Products:
Occasionally, an item you purchase may be out of stock. You will be automatically refunded for this product, and notified by email of the refund.
During clearance sales: Clearance sale items are final sale, which includes the possibility of sub cuts, out of stock products will be automatically refunded without prior notification.
Fat Halves/Quarters:
We do not cut fat halves or fat quarters at request. They are only available during pre-orders, or in pre-cut pieces/bundles
Sub Cuts:
We do not allow sub-cuts on the same order.
EMT Payments:
Payments are due in 24 hrs. Unpaid orders will be cancelled. Send payments to info@thefabricsnob.com
If you paid for your order by EMT and a refund is needed, we will send you a gift card for the refund amount. We cannot directly refund EMT payments.
Discount Codes:
Coupon codes MUST be used at checkout. We cannot apply codes to orders if they were not used at checkout, so be sure to enter them if you want to participate in the sale.
Only one discount code can be used per order. Redeemed rewards points DO count as a code, and cannot be combined with any other discount.
*All EverSewn sewing machines & pre-orders are excluded from most discount codes & sales.
Privacy Policy:
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency