Shipping
We are proudly located in Canada.
We offer FREE SHIPPING over $250, after discounts (before taxes) to Canada and contiguous US. All orders under $250 are shipped Flat Rate Shipping $13.99 to Canada, $15.99 to US. Flat Rate Shipping does NOT guarantee tracking, and will be with the carrier of our choice.
FREE SHIPPING over $250 is applicable for single orders only. Add ons are not eligible for free shipping if the original order did not qualify for free shipping. Your order total after discounts, before shipping & taxes must be $250 CAD or more to qualify.
By placing an order, customer is responsible in making sure that the shipping address is correct. If it is incorrect in your order confirmation email, please be sure to respond to that email to correct the address.
**Customer is responsible to make sure that the shipping address is correct, if a parcel is returned due to wrong address, you are responsible for paying the an additional shipping fee to resend your order.
We are not responsible for a package after is has been shipped. If it is lost, stolen or damaged, we will have to file a claim with the shipping company and you will be required to wait their standard processing times for resolution. We do not guarantee shipping times and there will be no refunds for late/delayed packages.
Lettermail If you order is 2 meters of quilting cotton or 1/2 meter of knits (excluding Fluff & Thicc), or small enough to fit in the lettermail slot (about 3/4" in thickness); your order will be shipped lettermail. Please let us know if you would like tracked shipping on this amount of fabric. Lettermail does not have tracking. Lettermail is not an option if you have paid for your order with Paypal.
Insurance: Our flat rate to Canada includes $100 insurance if your package is lost, stolen or damaged. If you would like additional insurance, please chose it at checkout. If you forget, you can go back and purchase it here: Additional Insurance
Xpresspost Shipping : If this shipping option is selected, your order may be subject to additional shipping charges.
Unclaimed Parcel : If your parcel is returned to us from being unclaimed at the Post Office, you will be charged a Carrier Calculated Shipping Fee before we reship your parcel. If you will not be available to pick up your parcel, let us know and we will hold off shipping to ensure you get your order! If you aren't able to pay your Carrier Calculated Fee you will be charged a 50% restock fee upon cancelation of your order.
Rush Service: NOT CURRENTLY AVAILABLE. Need your order bumped to the top of the pile? Please purchase this listing along with your chosen shipping method:
INTERNATIONAL SHIPPING:
We are happy to ship world wide. We only ship with tracking!
Curb Side Pick up - Curb side pick up orders are also subject to our standard processing times. You will be emailed when your order is ready to be picked up. Curb side pick up for online orders is offered our Winnipeg location at 1550 King Edward Street.
Adding on to your order:
Add on codes are only available during certain times; these include but are not limited to adding to pre-order shipments and other special occasions, such as during sales. A code will not be provided by request. Add on codes cannot be combined with any other promotional offer. Regular stock add-ons are only allowed within an hour of placing your original order; please see our policies page for more details. Two or more orders placed close together may be shipped together at our discretion; if they are combined, shipping may be refunded if applicable.